Frequently Asked Questions
We have a convenient and hassle-free payment method. We currently accept all major credit cards.
For recurring/follow-up appointments, we will ask your permission to keep our credit card on file, using secure encryption.
Currently, we do not process insurance claims, however, at the end of each visit NovoTelehealth will provide you with a “superbill” that you can submit to your insurance for reimbursement for our services. We are considered “Out-Of-Network”.
You may also use https://getbetter.co/ to help you submit your claims faster and easier. Take a picture of your “Superbill” and send it. The app will take care of the rest.
All services are expected to be paid at the time of scheduling.
For changes/cancellations, a 48hr notice is required (if we don’t hear from you or you no-show, the full fee will be applied).
Your time and effort are valuable to us. In certain instances, you may have been waiting for a great deal to be seen– this is why your appointment time is reserved exclusively for you. We understand that extenuating circumstances may take place. If you are late for your visit, we will see you for the appointment’s remaining time, and the full fee will still be charged. Late arrival (this applies especially to Follow-up visits), if you are more than 20 mins late to your visit, the remaining time might be insufficient to safely and adequately address your needs, we will reschedule your visit
Our providers can prescribe medications through our electronic prescribing platform to the pharmacy of your choice.
After your appointment, your provider can instantly transmit your prescriptions to the pharmacy, allowing patients to pick up their medications just a few hours after their appointment.
We have partnered with Genoa pharmacies. They are a complete pharmacy specializing in Mental Health with the capabilities of bubble packing and mailing medications, including controlled substances (i.e., Stimulants for ADHD treatment to you). We will always ask for your pharmacy of choice ahead of time. To provide the best care and minimize disruptions, we will only offer refills at the time of scheduled visits.
This practice method allows us to connect with you, discuss your progress, continue treatment, make dosage adjustments, or evaluate any health issues that may impact medication choice to include changes from the prior visit.
Please be mindful of tracking your medications if you are running out sooner than expected. Contact us to schedule a visit. If you indeed runout, an in-between visit refill fee will be charged.
Yes. Your provider will be in a secure, private area during your appointment to ensure confidentiality. You can ensure a level of privacy in your home environment by being alone in a quiet setting and using headphones if preferred.
The video conferencing software that hosts your appointment is encrypted and HIPAA compliant. Your appointments are never recorded. Our telehealth appointments are as secure and confidential as in-person appointments.
Payment is expected at the time of service. We have set up a convenient and hassle-free payment method. You may use a Credit Card, we will ask your permission to keep your credit card on file, using secure encryption.
We are currently only accepting credits cards – ie. Visa, Mastercard, AMEX debit card, etc.
For any additional questions regarding payment, please call our practice at 208-881-0085.
We are considered “out-of-network” and are not affiliated with any health insurers. However, most plans will reimburse you for our services. We will furnish a “Super-bill” (this is a typical form used by insurance companies to understand your claim for services rendered) you may also use https://getbetter.co/ a company that can help you submit a claim all you need to do is to take a picture of your superbill and send it, they take care of the rest.